Town of Telluride: Offices Establish Consistent Public Hours of Operation (as of 1/6/25)!

05 Jan Town of Telluride: Offices Establish Consistent Public Hours of Operation (as of 1/6/25)!

Town of Telluride announces its offices have established consistent public hours of operation.

Plans are effective as of Monday, January 6, 2025, when Town offices will be open 8:30 a.m. to 4:30 p.m.

To schedule an appointment with a Town of Telluride staff member, please contact them via email or call the Town of Telluride at (970) 728-5700.

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The Town of Telluride is aligning its administrative office hours to improve efficiency, enhance staff productivity, and provide a consistent experience for residents, businesses, and visitors. Beginning Monday, January 6, 2025, all Town offices will be open to the public from 8:30 a.m. to 4:30 p.m., with several offices operating by appointment only one day per week.

The Telluride Marshal’s Department will maintain hours from 8:00 a.m. to 5:00 p.m. Monday through Friday.

The decision to standardize public hours comes after a year-long evaluation of office operations and public usage patterns. Data collected in 2024 revealed that administrative offices received fewer than one in-person visitor each Friday, highlighting an opportunity to optimize how Town resources are allocated. Furthermore, in the last five years, there has been an increase in demand for digital engagement and online services, indicating a preference for online interaction with Town staff.

“Uniform hours across departments not only improve accessibility for the public but also enable us to operate more efficiently,” said Town Manager Zoe Dohnal. “This change ensures clarity for our community, optimizes staff time, and creates valuable opportunities for staff to focus on delivering high-quality digital services and responding to the increasing preference for online interactions.”

Consistent office hours provide multiple benefits to both the public and Town staff. For residents and visitors, standardized hours reduce confusion and ensure services are reliably accessible, fostering trust and transparency.

For staff, unified schedules enhance efficiency by facilitating coordination and collaboration across departments, breaking down operational silos, and streamlining workflows. With overlapping hours, teams can address issues more effectively and complete projects more efficiently. Additionally, aligning schedules maximizes productivity and reduces redundancies by ensuring resources are allocated based on data-driven insights.

In response to the increasing preference for online interactions, the adjusted public office hours provide uninterrupted time for staff to focus on delivering timely, efficient digital services to the public. That approach ensures the Town remains adaptable to modern communication preferences while maintaining the highest service standards.

The Town remains committed to maintaining high standards of service and accountability to the public:

• 48-Hour Response Times: Staff will continue to meet the Town’s expectation of responding to inquiries within 48 hours.
• 40-Hour Work Week: All staff are expected to maintain a 40-hour work week, ensuring the Town remains fully staffed and operational during the work week.
• By Appointment Only: While office hours are standardized, staff will remain available by appointment on days offices are closed to accommodate the public’s scheduling needs.

That change reflects the Town’s commitment to improving service delivery and operational efficiency based on data and community needs. The adjustment does not impact emergency services and other departments operating on alternate schedules.

Town of Telluride, more:

Nestled amidst the majestic San Juan Mountains of southwest Colorado, Telluride’s captivating narrative is deeply rooted in the ancient legacy of the Ute tribe, the valley’s original inhabitants, who crafted their summer camps along the San Miguel River, naming the land “The Valley of Hanging Waterfalls.”

In the late 1700s, Spanish explorers traversed the rugged terrain, laying the groundwork for subsequent exploration and settlement. A fervent mining boom followed, igniting a rush of prospectors to the region, culminating in the founding of Telluride in 1880.

Telluride’s allure as a hub of opportunity attracted fortune seekers, bolstered by the arrival of the Rio Grande Southern Railroad and groundbreaking innovations like the hydroelectric power plant in Ames.

Set in a box canyon amid forested peaks at the base of the popular Telluride ski-and-golf resort, the town’s historic district houses landmarks like the Sheridan Opera House and the Telluride Historical Museum while playing host to culture, music, arts, outdoor recreation, and festivals with unrivaled views and dramatic locale.